FAQs - Page 3 of 3 - Koda Healthcare

Q: What is Koda Cares and when does a patient need it?

Koda Cares is a team of trained clinical advocates who support patients with complex cases. When Koda identifies that a patient needs deeper family alignment, support for a hospice transition, or culturally sensitive guidance, the case is automatically flagged and a Koda Cares advocate facilitates a video conference to reach consensus — without adding burden to your care teams.

Q: How does Koda's digital navigator (Ella) work?

Ella is Koda's AI voice agent built to have real goals-of-care conversations over the phone, day or night. She handles inbound calls, answers patient questions about advance care planning, and documents preferences directly into the patient's record, all without a patient ever needing to wait for office hours or a callback. Koda's predictive models decide who needs outreach and when, and that outreach goes out across SMS, email, and voice, with Ella handling the conversations that come back in. When a patient needs more than Ella can offer, whether that's a harder emotional conversation or a decision that calls for a human ear, she hands off to a KodaCares patient advocate who already has the full history in front of them. More than half of patients who are ready to engage in advance care planning still want to talk to an actual person for the hardest parts, like CPR preferences or a hospice decision. Ella isn't built to replace that conversation. She's built to get patients to the point of readiness for it, faster and with less friction than a form ever could. Ella runs on Koda's LLM Core, fine-tuned on real advance care planning conversations and support scripts collected over years of patient interactions, not generic call-center training data. That means she can hold a genuine conversation about a patient's goals and values, not just walk through a checklist.