Human support, precisely when it’s needed most

KodaCares adds dedicated support for high-risk members to ensure clear documentation and real-world, goals-aligned care.

Our partners

Digital care planning scales clarity, but some members need more than a screen-based guide

For individuals with complex conditions, advanced illness, or repeated utilization, completing a care plan is only the first step. Understanding options, navigating tradeoffs, involving family, and following through over time requires human support.

KodaCares ensures that care planning actually translates into care delivery, especially for the highest-risk, highest-cost populations.

Stakeholders repeatedly emphasized that KodaCares drives the savings and impact for the top 10% of members, where utilization is concentrated

Designed for high-risk members.
Deployed with intention.

Longitudinal checkins as health conditions change

Medical decision maker alignment

E-witnesses provided if patients live alone

Palliative and hospice referral

Here’s how
KodaCares works:

Step 1: Identification

Using existing care management or claims data, Koda identifies members who would benefit from additional support.

Step 2: Dedicated human support

Members are paired with a trained KodaCares advocate—experienced in advanced care planning, palliative care, and serious-illness conversations.

Step 3: Guided planning and education

Advocates provide context, explain medical options in plain language, address literacy and language barriers, and help members articulate what quality of life means to them.

Step 4: Completion and alignment

Care preferences are documented, reviewed, and finalized. Plans are then shared with medical decision-makers, caregivers, and loved ones.

Step 5: Ongoing follow-up

KodaCares supports continuity over time, ensuring plans are updated and available as conditions change.

Step 6: Transition to Hospice or Palliative Care

When the time comes, KodaCares helps members transition smoothly to hospice or palliative care with their wishes honored and caregivers supported.

Why human support changes outcomes

For health systems & plans

  • Reduced avoidable utilization for high-risk members
  • Clearer visibility into completed, actionable preferences
  • Documented savings driven by aligned care decisions

For clinical teams

  • Less burden on already stretched staff
  • Greater confidence that care plans reflect real conversations
  • Support for goal-concordant decision-making

For members and families

  • Relief from uncertainty
  • Confidence in decisions
  • Reduced emotional burden during crisis moments

Why human support changes outcomes

For health systems & plans

  • Reduced avoidable utilization for high-risk members
  • Clearer visibility into completed, actionable preferences
  • Documented savings driven by aligned care decisions

For clinical teams

  • Less burden on already stretched staff
  • Greater confidence that care plans reflect real conversations
  • Support for goal-concordant decision-making

For members and families

  • Relief from uncertainty
  • Confidence in decisions
  • Reduced emotional burden during crisis moments
See KodaCares in Action